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BSB20115 – Certificate II in Business


Administration Assistant, Clerical Worker, Data Entry Operator, Information Desk Clerk, Office Junior or Receptionist.

Course Name: BSB20115 - Certificate II in Business
Course Code: BSB20115
Course Duration: Certificate II in Business can be delivered over 26 weeks full time at 22 hours per week OR 1 – 2 years one day per month in training room
Training Plans: Certificate II in Business

Certificate II in Business reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


Australian Quality Training will use a combination assessment methods and approaches which will involve collecting a range of evidence for making a judgement of competency.

Entry Requirements:


Qualification Requirements:

Students who enrol in this qualification and do not complete all units will be awarded a statement of attainment for units where competency has been met. The full BSB20115 Certificate II in business will only be awarded to students who have completed all twelve (12) units

Units of Competence:
CodeUnit NameType
BSBWHS201 Contribute to health and safety of self and others Core
BSBCMM201 Communicate in the workplace Elective
BSBCUS201 Deliver a service to customers Elective
BSBIND201 Work effectively in a business environment Elective
BSBINM201 Process and maintain workplace information Elective
BSBINM202 Handle mail Elective
BSBINN201 Contribute to workplace innovation Elective
BSBITU203 Communicate electronically Elective
BSBSUS201 Participate in environmentally sustainable work practices Elective
BSBWOR202 Organise and complete daily work activities Elective
BSBWOR203 Work effectively with others Elective
BSBWOR204 Use business technology Elective